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NYC Talks, LGBTQ, Pride

NYC & Company Talks

Manhattan Center; photo by Molly Flores

NYC & Company Talks feature industry updates and insightful discussions around topics relevant to tourism and hospitality businesses in the five boroughs. Through presentations and panel discussions, you’ll hear from some of the leading voices in our industry and beyond. These events have gone virtual for now, so watch the latest and peruse the archive now.


NYC & Company Talks: Market Update – Market Overview & Opportunities

Join us for an update on global markets, NYC & Company initiatives, upcoming sales activities and ways to participate as we continue to move through recovery. Hear from our Tourism and Convention Development teams as well as industry experts from the travel trade and meeting and events market. Originally broadcasted on March 30.


More Resources


Below is a list of previous programs with related information and presentation materials.


  • NYC & Company Talks: Market Update – New Research & Insights

    Join us for a look at the latest research including our newly expanded Monthly Tourism Barometer, which now has future booking trends for air and hotel data. We also share insights and findings from our recent Drive Market Sentiment Study. Originally broadcasted on March 2.


    More Resources


  • NYC & Company Talks: Recovery Ready – Sustainable Travel

    NYC & Company is proud to be the Sustainable Travel and Tourism Partner of Climate Week NYC and a founding member of The Nest. As part of this year’s official programming, our recent NYC & Company Talks: Recovery Ready – Sustainable Travel offered insights on climate action in NYC from industry leaders. A special thank you to our speakers (in order of appearance):

    • Adam Lake, Head of Climate Week NYC
    • Mark Chambers, Director, Mayor’s Office of Sustainability
    • Miguel Gamiño Jr., Executive Vice President, Global Cities, Mastercard




    NYC & Company Talks: Recovery Ready – How to go All In NYC

    This marketing and sales workshop, was designed to help you leverage All In NYC for your business.

    Thank you to our speakers:

    • Ginger Siegel, North America Small Business Lead, Mastercard
    • Hannah Jayanti, Media Instructor, BRIC

    for sharing insightful information on how to engage with our All In NYC initiatives.




    NYC & Company Talks: Recovery Ready - Research Outlook

    Please find the recording from our recent NYC & Company Talks: Recovery Ready – Research Outlook. This event offered insights on the latest NYC travel data from industry leaders. A special thank you to our speakers (in order of appearance):

    • Dave Bratton, Founder & Managing Director, Destination Analysts
    • Amanda W. Hite, President, STR
    • Adam Sacks, President, Tourism Economics
    • Arthur Cohen, Founder and CEO, LaPlaca Cohen




    NYC & Company Talks: Recovery Ready - The Accessible Tourism Landscape of New York City at ADA 30

    Celebrating 30 Years of the Americans with Disabilities Act

    The Mayor’s Office for People with Disabilities and NYC & Company were proud to host the Accessible Tourism Landscape of New York City at ADA 30.

    Since its passage in 1990, the ADA has driven a great expansion of accessible destinations, attractions and events in New York City. Today people needing accessible accommodations and solutions have a wide choice of tourism-related activities, from arts and culture to entertainment to sports and recreation. Yet there is still an enormous amount to accomplish on the road to full accessibility for all.

    This virtual event brought together leaders in the intersecting worlds of disability and tourism and explored how accessible tourism has evolved, where it is today and where it is headed. A special thank you to our speakers:

    • Irene Ajagbe, Director of Human Resources, TWA Hotel
    • Victor Calise, Commissioner, New York City Mayor’s Office for People with Disabilities
    • Lisa Carling, Director of Accessibility Programs, TDF
    • Jonathan Durbin, Executive Creative Director, Co-Lead, Creative/Content, NYC & Company
    • Miranda Hoffner, Assistant Director, Accessibility & Guest Services at Lincoln Center for the Performing Arts
    • Lakshmee Lachhman-Persad, Founder, Accessibletravelnyc.com
    • Delfin Ortiz, General Manager at Legends One World Observatory
    • Peter Slatin, Founder and President, Slatin Group LLC
    • Dave Tostenrude, Director, National Veterans Wheelchair Games




    NYC & Company Talks: Recovery Ready - The Road to Reopening

    Please find the recording from our recent NYC & Company Talks: The Road to Reopening. This event offered insightful dialogue on the latest news on tourism recovery and a look toward the future. A special thank you to our speakers:

    Charles Flateman, Chairman of the Board, NYC & Company; Executive Vice President, The Shubert Organization

    Patty Clark, Aviation Strategy Officer, The Port Authority of New York & New Jersey

    Doug Sterns, Aviation Chief Operating Officer, The Port Authority of New York & New Jersey

    We were also thrilled to announce the Stay Well NYC Pledge, empowering businesses like yours—and the people who patronize them—to set an example of the health and safety behavior that will soon come naturally to all of us. We hope you will join this citywide effort to restore consumer confidence, show solidarity with the industry and get NYC safely back in business. While you’re taking the Pledge, be sure to update your member profile with your latest amenities.

    Access the Tool Kit Here




    NYC & Company Talks: Recovery Ready - State of the Industry

    Please find the recording from our recent NYC & Company Talks: State of the Industry. This event offered insightful dialogue on the latest news and a look toward the future. A special thank you to all of our speakers:

    Vicki Been, Deputy Mayor for Housing and Economic Development

    Roger Dow, President and CEO, U.S. Travel Association

    Charles Flateman, NYC & Company Board Chairman and Executive Vice President of The Shubert Organization

    Huntley Lawrence, Director of Aviation, Port Authority of NY & NJ

    Danny Meyer, Founder and CEO, Union Square Hospitality Group and The Coalition for NYC Hospitality & Tourism Recovery Advisor 

    Alan Steel, President and CEO, Javits Center

    Jonathan Tisch, Chairman and CEO, Loews Hotels & Co., Co-Chairman of the Board, Loews Corp. and The Coalition for NYC Hospitality & Tourism Recovery Co-Chair





    NYC & Company Talks: Relief for Small Businesses

    Please find the audio recording from our recent NYC & Company Talks: Relief for Small Businesses. This event offered valuable information and insightful dialogue on the latest government support for small businesses, including the CARES Act’s assistance programs. Thank you to our speakers, Gregg Bishop, Commissioner, NYC Department of Small Business Services (SBS) and John Mallano, Deputy Director, New York District Office, U.S. Small Business Administration (SBA), for their participation.



    Application Resources

    • Applications for the Paycheck Protection Program (PPP) (SBA Business Interruption Loans) will remain open through June 30. The new program is available on a first-come, first-served basis, to businesses and nonprofits with 500 or fewer employees.
    • How to apply: Ask your bank if they offer the federal SBA Paycheck Protection Program. If so, they should walk you through the application process. If your bank does not offer the program, here is a list of traditional SBA banks.

    Additional Resources

    • To check on the status of your Economic Injury Disaster Loan (EIDL) please call the U.S. Small Business Administration at 800-659-2955.
    • U.S. Small Business Administration Disaster Assistance website
    • Commercial Lease Assistance Program website
    • The Freelancers Union Relief Fund provides financial assistance of up to $1,000 per household to cover lost income and essential expenses not covered by government relief programs, including food and food supplies, utility payments and cash assistance for income loss.
      • Additionally, the Freelancers Union continues to survey freelancers to gauge how Covid-19 is impacting their work and their lives. While the survey is national, the Mayor’s Office of Media and Entertainment (MOME) will be working with Freelancers Union to review responses from New York City and communicate feedback to City Hall, as well as state and federal government, to inform policy recommendations.
    • The City of New York’s Assistance & Guidance for Businesses Impacted Due to Novel Coronavirus website
    • Determine your eligibility for more than 30 economic programs and benefits with ACCESSNYC


    • If you have not already done so please fill out our Business Impact Survey so we can continue helping direct the City’s current plans and future recovery messaging.


    NYC & Company Talks: Accessibility on the Web

    We are thrilled to share resources from our recent NYC & Company Talks: Accessibility on the Web. We encourage you to use these resources to make your business more welcoming and accessible to visitors from near and far.

    Here is the contact information for our speakers:

    Peter Slatin
    President, Slatin Group

    Samuel Sverdlov
    Associate, Seyfarth Shaw LLP

    Sharron Rush
    Executive Director & Founding Member, Knowbilitys

    Sabrina Hall
    Founder, Sabrina Hall Design;
    Interactive Art Director, Scholastics

    Here is the link to the presentation from the event: NYC & Company Talks: Accessibility on the Web

    Learn more about events at Manhattan Manor or reach out to their director of events, Amanda Smith at amanda@manhattanmanor.com or 212-489-9595.



    We are thrilled to share resources from our recent NYC & Company Talks: Building Sustainable Tourism Together at The Nest at the Javits Center. We encourage you to pursue certifications and to use these resources to learn from your peers about how we can make NYC a greener, more sustainable destination for our visitors.


    Certified B Corporation
    JBF Smart Catch sustainable seafood
    LEED Certification


    Summary of the event
    Circular economy: Closed Loop Partners

    Information on how state and local government is addressing sustainability

    Information for restaurants

    Information on planning green meetings

    Information on how the panelists are encouraging sustainability within their own organizations


    We want to share how our members are striving to be more sustainable with our Instagram followers (currently 430k on the @nycgo Instagram feed). If you’re taking action that’s noteworthy and photogenic, please submit your photo for consideration for regrams:

    • Use this hashtag in your caption:
      • #GreenNYC
    • Tag @nycgo in the caption and/or the image itself

    To get a quick idea of the type of photos we regram, take a look at our @nycgo Instagram feed


    NYC & Company Talks: Accessibility in Our Digital and Physical World

    We are thrilled to share the video from our recent NYC & Company Talks: Accessibility in Our Digital and Physical World at TheTimesCenter. This event offered a compelling and insightful dialogue on how we can all be more accountable and inclusive in our efforts to make New York City accessible to all. We encourage you to follow up with the panelists and share the video with your teams to continue the conversation.


    Victor Calise
    Commissioner, Mayor's Office for People with Disabilities
    Mayor's Office for People with Disabilities Contact Page

    Peter Slatin
    Founder and President, The Slatin Group

    Steve Goodman

    Matt Kaplowitz
    Bridge Multimedia

    Lakshmee Lachhman-Persad
    Accessible Travel NYC

    Cindy VandenBosch
    Turnstile Tours & Studio

    Kyle Wright
    Shubert Organization


    Andrew Heiskell Braille & Talking Book Library:

    NYC Bar Association Disability Law Committee:

    NYC Bar Association Disability Law Committee Find a Lawyer page:

    Information and Technical Assistance on the Americans with Disabilities Act


    Accessible NYC, NYC & Company’s accessibility page, features unique editorial content specifically developed to help visitors with disabilities find hotels, restaurants, attractions and services that accommodate their needs. Please update your profile by following the instructions below:

    1. Log in to your account profile at nycgo.com.
    2. Click on My Account.
    3. Along left-hand navigation, select Profile, then Accounts. Click on your business name.
    4. Click on Manage Your Amenities and select the Accessibility Amenities that your business provides.


    NYC & Company Talks: Nurturing NYC’s Nightlife

    Monday, May 13, 2019
    Webster Hall

    Affirming our reputation as “the city that never sleeps,” New York City’s world-famous nightlife is a vital part of our tourism landscape. Much of its appeal is owed to the small businesses that diversify the City’s vibrant after-hours scene.

    In this installment, NYC & Company hosted Ariel Palitz, senior executive director, MOME Office of Nightlife, and Gregg Bishop, commissioner, NYC Small Business Services, for a conversation about helping member businesses thrive in this competitive tourism sector. Palitz and Bishop addressed how small businesses operate and grow, explored the resources available to them from SBS and shared the initiatives of the Office of Nightlife. 

    We plan to build a page on our members-only website to provide you with resources and important links. For the time being, please visit the below links for more information:

    Small Business Services

    Office of Nightlife

    Special thanks to Webster Hall for hosting our event. If you're interested in learning more about booking an event there, please contact Heather Vaughan at hvaughan@bowerypresents.com.


    Optimizing Your Google Presence

    Monday, April 8, 2019
    Google NYC

    Over the course of the session members learned to improve their business' visibility on Google – specifically how to optimize their listings on Google Search and products like Google Maps and Google Trips. Members were also able to create and verify their Business Profile on Google, get and respond to reviews, add images and more.

    Attendees received tactical training, a how-to guide explaining processes and a deeper understanding of best practices for using Google My Business.


    Responding Under Fire: The T.A.S.K. Process

    Wednesday, December 5, 2018
    Merkin Hall at Kaufman Music Center​

    We recently hosted a special NYC & Company Talks event where our members heard how to prepare in the event of a crisis situation. Retired FBI special agent and active shooter subject matter expert Jin Kim presented the Threat Adaptation Strategies & Know How (T.A.S.K.) process, with a focus on individual survival techniques.

    Speaker Information:

    Jin Kim, Principal & Founder, PerSec Academy L.L.C.

    For questions or immediate requests, please contact Jin Kim at: jinkim@persecacademy.com


    Welcoming LGBTQ+ Travel & WorldPride 2019

    Monday, October 29, 2018
    Manhattan Center

    This NYC & Company Talks was established in anticipation of World Pride 2019 in New York City, which will mark 50 years since the historic Stonewall Uprising. Featuring leading voices in LGBTQ+ tourism, the conversation centered on how members can prepare for the main event and welcome visitors throughout the City’s yearlong celebration of Pride.

    Speakers included:

    Fred Dixon, President and CEO, NYC & Company

    Donna Keren, SVP of Research, NYC & Company

    John Tanzella, President and CEO, IGLTA

    For information on IGLTA, please visit: https://www.iglta.org/

    David Studinski, Executive Board Co-Chair, Heritage of Pride

    For more information on Heritage of Pride, please visit: https://2019-worldpride-stonewall50.nycpride.org/

    Billy Kolber, Ed Salvato and Kenny Porpora, Founders, HospitableMe

    For more information on how to connect with the HospitableMe team, please visit: http://hospitable.me/

    Watch the presentation:

    Develop Your Meetings and Leisure Business

    Tuesday, February 27, 2018

    NYC & Company Team shared valuable insights to engage with the global markets and sales initiatives.

    Following the main presentation, attendees were welcomed to two breakout sessions to further the conversation with team members from each department.

    Breakout sessions included the following topics:
    Destination Selling: A series of table discussions led by the Convention Development team designed to help you develop your meetings business.

    Travel Trade Engagement A to Z: A series of table discussions led by the Tourism Development team to learn how to best develop your leisure business through the travel trade.

    Responding Under Fire: Active Shooter Survival Strategies

    Wednesday, October 18, 2017


    Jin Kim - FBI New York Division 


    Improving Security, Ensuring Success

    In Celebration of Global Meetings Industry Day

    Thursday, April 6, 2017


    Robert Tucker - T&M Protection Resources

    Joseph Russo - T&M Protection Resources

    Program Information

    T&M Protection Resources

    Meetings Mean Business


    Great Service, Great Business

    Wednesday, September 28, 2016


    Christopher Duck - American Express

    Jaclyn Bernstein - Empire Force Events/Access NY

    Carl Cohen - Denihan Hospitality Group

    Valerie McNamara - American Express

    John Ragan MS - Union Square Hospitality Group

    Alan Steel - Jacob K. Javits Convention Center

    Watch the presentation:


    Crisis Planning 101

    Wednesday, July 20, 2016


    Suzanne Halpin - Rubenstein

    Presentation Materials

    NYC & Company Talks: Crisis Planning 101 Highlights


    Strategic Social Media

    Tuesday, September 29, 2015


    Ben Brock Johnson - Marketplace Tech

    Fiona Boyce - Commune Hotels & Resorts

    Mona Hamouly - American Express

    Sree Sreenivasan - The Metropolitan Museum of Art


    Americans with Disabilities Act: Going Beyond Compliance to Improve Customer Service

    Monday, July 20, 2015


    Kleo King - Deputy Commissioner, New York City Mayor's Office for People with Disabilities

    Peter Slatin - Founder and President, The Slatin Group

    Presentation Materials

    The Slatin Group Presentation Document


    A New Era of Chinese Tourism: Growing Chinese Travel and Its Opportunities

    Monday, June 8, 2015


    Arthur Chin

    Diamond International/GD TianTian | Holiday International

    Bill Liu - Hurun Report

    Marilou Morado-Castro - Amerilink International Corporation

    Cindy Ying - Shanghai Ukubang | Network Technology Co., Ltd.

    Presentation Materials

    NYC & Company Talks: A New Era in Chinese Tourism

    2015 China Factsheet

    History of International Travel to NYC (2005 to 2014)

    Chinese International Travel Monitor 2014

    NTA China Inbound Program Approved Tour Operator List

    Hurun Report on the Chinese Luxury Traveler (2015)

    Recommended Translation Services

    Contact Information


    Sustainability and Your Business

    Wednesday, April 22, 2015


    Elizabeth Balkan - NYC Department of Sanitation

    Hervé Houdré - InterContinental New York Barclay

    Rebecca Marshall - Jacob K. Javits Convention Center

    Susan Sampliner - Broadway Green Alliance

    Dana Schneider - Jones Lang LaSalle

    John Skipper - Con Edison

    Presentation Materials

    NYC & Company Talks: Sustainability and Your Business